Frequently Asked Questions
3T Bikes
What types of bikes does 3T offer?
3T specialises in high-performance road, gravel, and triathlon/TT bikes, along with a full range of carbon and alloy components including handlebars, stems, seatposts and wheels. Their range balances lightweight construction, aerodynamic design and comfortable geometry for all riding styles.
Are 3T bikes available in different frame materials?
Most 3T frames are made from advanced carbon fibre, with select entry-level models available in alloy. All frames are engineered in Italy and tested to meet or exceed international safety standards.
Can I get a custom build or size adjustment for my 3T bike?
Yes – we offer custom build options for most 3T models, with a wide range of component choices. Sizing is available across the full range, and our team can help you select the right fit or arrange professional fitting services.
What warranty applies to 3T bikes?
3T provides a lifetime warranty for the original owner on carbon frames and forks, plus a 2-year warranty on all components. Terms and conditions apply – see our warranty page for full details.
Limar Helmets & Eyewear
What safety standards do Limar helmets meet?
All Limar helmets meet or exceed Australian/New Zealand (AS/NZS), European (CE) and US safety standards. Many models also feature MIPS impact protection technology for added rotational force protection.
Are Limar helmets suitable for all riding disciplines?
Yes – Limar designs helmets specifically for road cycling, mountain biking, gravel riding, commuting and even youth riders. You’ll find aerodynamic lightweight options, well-ventilated designs and maximum-coverage styles.
What lens options are available for Limar eyewear?
Limar eyewear comes with a range of lens options including clear, tinted, photochromic and polarised lenses. Most models also offer interchangeable lenses, with scratch-resistant, anti-fog and UV400 protection as standard.
Can I replace parts like straps or pads on my Limar helmet?
Yes – replacement pads, retention systems and straps are available for most current Limar helmet models directly to Limar. Contact Limar Support to check availability for your specific product.
Crono Shoes
What cycling disciplines are Crono shoes designed for?
Crono produces premium shoes for road cycling, triathlon, indoor training and mountain biking. Each range is engineered with specific features like stiffness, fit and closure systems to suit each riding style.
How do I choose the right size Crono shoe?
Crono shoes generally run true to standard EU sizing. We recommend measuring your foot length and width, and checking our detailed size guide online. We also offer in-store fitting assistance at our showroom.
What closure systems do Crono shoes use?
Most Crono models use precision Boa® dial systems for micro-adjustable fit, with some models combining Velcro straps or traditional laces for personal preference. All systems are designed for easy adjustment even while riding.
Are replacement parts like insoles or cleat bolts available?
Yes – we stock replacement insoles, cleat bolts, laces and spare parts for all current Crono shoe models.
Bioracer Cycling Apparel
What types of apparel does Bioracer make?
Bioracer specialises in premium cycling clothing including jerseys, bib shorts, tights, jackets, base layers, gloves and accessories for men, women and youth. They also produce custom team kits for clubs and events.
Is Bioracer apparel suitable for all weather conditions?
Yes – their range includes lightweight breathable options for hot weather, thermal and windproof pieces for cooler conditions, and fully waterproof gear for wet riding. All fabrics are treated for moisture management and odour control.
Can I order custom Bioracer kits for my club or team?
Absolutely – we manage full custom orders including design assistance, sizing consultations and bulk pricing. Turnaround times vary based on order size and customisation level – contact us for a quote.
How should I care for my Bioracer clothing?
For best results, wash all Bioracer items on a gentle cold cycle, use mild detergent only, avoid fabric softeners or bleach, and line dry out of direct sunlight. Never tumble dry or iron heat-sensitive panels.
AGU Bike Bags
What types of bike bags does AGU offer?
AGU produces a wide range including saddle bags, handlebar bags, frame bags, panniers, backpacks, travel cases and wheel bags – suitable for road, gravel, MTB and daily commuting.
Are AGU bags waterproof?
Many AGU bags feature fully waterproof construction and sealed zippers, while others are water-resistant with durable coatings. Product specifications clearly list the level of water protection so you can choose what suits your needs.
Will AGU bags fit my bike?
Most AGU bags have universal mounting systems compatible with all standard bike frames, seat posts and handlebars. We also stock models designed specifically for compact frames or non-standard setups – ask our team if you need help checking fit.
What is the warranty period for AGU products?
AGU provides a 2-year warranty on all bags and accessories against manufacturing defects.
Challenge Tyres & Tools
What types of tyres does Challenge produce?
Challenge is renowned for high-performance road, gravel and cyclocross tyres, with a wide selection of widths, tread patterns and casing options including handmade professional-grade models and durable everyday versions.
Are Challenge tyres compatible with tubeless setups?
Yes – many Challenge tyres are available in tubeless-ready or complete tubeless versions, with some models also retaining the option for inner tube use. Check the product description for compatibility details.
What tools and accessories do you stock from Challenge?
Alongside tyres we supply Challenge tyre levers, puncture repair kits, valve extensions, sealant and other essential maintenance tools designed for use with all tyre types.
How long do Challenge tyres typically last?
Lifespan varies greatly depending on tyre model, riding style, road conditions and pressure used. Handmade lightweight race tyres are designed for speed and grip, while their endurance-focused models offer much longer wear life.
General Questions
Can I order products online and pick them up in store?
Yes – all listed brands and products are available for online order with click-and-collect from our store, or delivery Australia-wide.
Do you offer price matching or seasonal promotions?
We regularly run special offers across all our brands. Contact us or sign up to our newsletter to hear about upcoming sales and exclusive deals.
How do I make a warranty claim?
Simply contact us with your order number, product details and a description of the issue. We will guide you through the process and liaise directly with the brand on your behalf.