Manufacturer Warranty Policy
Effective Date: 1 July 2026 | For products purchased through EuroCycling only.
This policy covers manufacturer warranties exclusively. Each brand stands behind its products directly, and EuroCycling is here to support you through every step of the process.
How to Claim Warranty
You have two convenient options:
- Claim directly from the brand/manufacturer — Each brand provides its own official warranty coverage, and you may submit your claim directly to them in accordance with their warranty terms.
- Let EuroCycling handle it for you — Simply reach out to us, and we will guide you through the full process, liaise with the manufacturer on your behalf, and support your claim all the way to resolution.
General Warranty Terms
- Coverage applies to defects in materials or workmanship under normal, intended use. It does not cover damage from accidents, misuse, abuse, neglect, improper assembly, unauthorised modifications, normal wear and tear, improper maintenance, or use beyond design specifications.
- Warranty claims require a valid proof of purchase showing purchase date, location, and original purchaser.
- Repairs or replacements do not extend the original warranty term. Warranties are valid for the original purchaser only and are non-transferable.
- All final warranty decisions are made per the manufacturer’s assessment.
Brand-Specific Warranty Coverage
Limar — Helmets & Eyewear
| Product | Warranty Period | Coverage |
|---|---|---|
| Helmets | 2 Years | Defects in materials and construction. Excludes impact damage, scratches, and normal wear. Safety components covered only against manufacturing faults. |
| Eyewear (Frames & Lenses) | 2 Years | Structural and manufacturing defects in frames. Lenses covered for material defects only; scratches and coating wear excluded. |
3T — Bikes & Frames
| Product | Warranty Period | Coverage |
|---|---|---|
| Carbon & Alloy Frames & Forks | 3 Years | Structural defects such as delamination or cracking from manufacturing faults. Excludes crash/impact damage and improper assembly. |
| Original Components | 1–3 Years | Covered under the component manufacturer’s own warranty (minimum 1 year). Consumables excluded. |
Bioracer — Cycling Clothing
| Product | Warranty Period | Coverage |
|---|---|---|
| All Apparel & Kits | 1 Year | Seam failure, zipper defects, fabric faults, or printing defects under normal use. Excludes fading, pilling, damage from improper care, and normal wear. |
Crono — Cycling Shoes
| Product | Warranty Period | Coverage |
|---|---|---|
| Uppers, Soles & Closure Systems | 2 Years | Structural separation, sole delamination, buckle/ratchet failure, or upper material defects. Excludes cleat and tread wear, and impact damage. |
AGU — Bike Bags & Luggage
| Product | Warranty Period | Coverage |
|---|---|---|
| All Bags & Panniers | 2 Years | Fabric failure, broken hardware, zipper or seam defects under intended load. Excludes abrasion, overloading, and crash damage. |
Challenge — Handmade Tires
| Product | Warranty Period | Coverage |
|---|---|---|
| All Handmade Tires | 1 Year | Manufacturing defects such as casing faults, tread separation, bulging, or bonding issues under correct installation and inflation. Excludes punctures, cuts, impact damage, and under-inflation failure. |
Claim Process (When Working With EuroCycling)
- Contact us — please do not return items without prior approval.
- Provide your original purchase receipt, product serial or batch number, and clear photos showing the defect.
- We assess and forward eligible claims to the manufacturer, handling all communication throughout.
- Review typically takes 10–20 business days. Approved claims are resolved via repair, replacement, or credit — at the manufacturer’s discretion.
Exclusions & Limitations
- This is a manufacturer warranty only — coverage is provided by each brand in accordance with its official terms.
- Warranty becomes void if products are modified, repaired by unauthorised parties, or misused.
- Consumable parts, normal wear, cosmetic damage, and crash/impact damage are not covered.
- Where applicable by law, implied warranties are limited to the duration of the manufacturer’s written warranty.
Contact
EuroCycling Warranty Support
Email: sales@eurocycling.com
Or reach us through our portal or direct support channel
All coverage is subject to each manufacturer’s official policy, which may be updated from time to time. Full brand-specific warranty documentation is included with your product.