Refund policy

At Euro Cycling, we offer a flexible but comprehensive returns policy in accordance with Australian Consumer Law and are happy to accept items back for a swap, replacement, or store credit if items purchased don't fit or are damaged/faulty upon receipt.

Return Timeframe Goods must be returned within 14 days of receipt for change of mind returns. However, under Australian Consumer Law, you may be entitled to a remedy beyond this timeframe if goods have a major fault.

Change of Mind Returns We accept change of mind returns within 14 days, provided items are unused, in original condition and packaging with tags attached. Change of mind returns are eligible for same-value swap/replacement or store credit only - no cash refunds.

Statutory Rights Refunds and exchanges are always available where goods do not meet the consumer guarantees under Australian Consumer Law, regardless of whether items were purchased at full price or on sale.

Full Priced vs Sale Items

Change of mind returns are accepted on full priced items only
Sale and discontinued items can only be returned if they have faults covered by Australian Consumer Law

Important: Your rights under Australian Consumer Law apply to all purchases regardless of sale price

Return Conditions To be eligible for a change of mind return, your item must be unused and in the same condition that you received it, in original packaging with tags attached.

Australian Consumer Law Under the Competition and Consumer Act 2010, Australian Consumer Law guarantees that goods sold by EuroCycling must be:

Of acceptable quality
Fit for purpose
Match the description provided
Come with clear title and undisturbed possession

Where goods fail to meet these consumer guarantees, you are entitled to a repair, replacement or refund. For major failures, you can choose your preferred remedy.

Australian Competition and Consumer Act 2010 This Act protects consumers from misleading or deceptive conduct in trade and commerce. It covers all aspects of promotion and sale including pricing, country of origin claims, safety standards compliance, product availability, and sales practices. The Australian Competition and Consumer Commission (ACCC) enforces this legislation.

Non-Returnable Items Several types of goods are exempt from change of mind returns:

Perishable goods (food, flowers, newspapers, magazines)
Intimate or sanitary goods
Hazardous materials or flammable liquids/gases
Gift cards
Downloadable software products
Personalised or custom-made items
Some health and personal care items

Note: Even non-returnable items must comply with consumer guarantees under Australian Consumer Law.

Return Process To complete your return, we require a receipt or proof of purchase. Please do not send purchases back to the manufacturer.

Processing Returns Once your return is received and inspected, we will email you regarding approval. Approved change of mind returns will be processed as:

Same-value swap/replacement: Available immediately upon approval
Store credit: Issued within 1-2 business days

For statutory returns under Australian Consumer Law, cash refunds will be processed and credited to your original payment method within 3-5 business days.

Missing Store Credit If you haven't received your store credit, email us at sales@eurocycling.com.au with your return reference number.

Exchanges We replace items that are defective, damaged, or don't match the description. For exchanges, email sales@eurocycling.com.au and send items to:

2b Norwich Rd Rose Bay NSW 2029, Australia

Gifts

Items marked as gifts receive gift credit for returns
Items not marked as gifts will have store credit issued to the original purchaser

Return Shipping Return shipping costs are the customer's responsibility for change of mind returns. For faulty goods covered by consumer guarantees, we will arrange return shipping at no cost to you.

You should use trackable shipping for items over $75. We recommend shipping insurance as we cannot guarantee receipt of returned items.

Important Notice This policy operates alongside your rights under Australian Consumer Law. Where this policy provides greater benefits than the law requires, you can choose the most favourable option. Nothing in this policy limits your statutory rights as a consumer under Australian Consumer Law.